Privacy Information
How we handle the information you provide to Duke’s.
Updated October 15, 2026
Information we collect
When you contact us, create an account, or place an order, you may provide your name, email, phone number, contact message, account details, billing and shipping addresses, and payment information. Passport and visa services may also require traveler details, date of birth, passport details, travel dates, and application documents.
How we use it
- Respond to inquiries and assist with your application.
- Manage your account, orders, payment arrangements, and document delivery.
- Provide order updates, customer support, and password-reset emails.
- Maintain business records and address errors, misuse, or legal obligations.
Information needed to complete your service
Your requested service may require information to be provided to government agencies, embassies or consulates, delivery carriers, and providers that support our website, communications, or payment arrangements. Those organizations handle information under their own policies. We may also disclose information when required by law.
Payments
The order form records your selected payment method and the details you submit for payment arrangements. Submitting an order does not itself confirm that payment has been received. For Zelle, obtain the payment instructions directly from Duke’s before sending money.
Cookies and website connections
The website uses session cookies to support sign-in and the order process. Disabling cookies may prevent these features from working. Website hosting and externally hosted resources can receive technical information such as your IP address, browser details, and page requests. Links to other websites are governed by those websites’ privacy practices.
Keeping and updating information
Order and account information is kept in our business systems to provide services, resolve questions, and maintain relevant records. Contact us to ask about access, corrections, or deletion. We may need to verify your identity and retain information needed for an ongoing service or business or legal records.
Children’s applications
A parent or legal guardian should provide and manage information for a child’s passport or visa application. The website is intended for adults arranging travel-document services.
Contact us about privacy
Email info@dukesvisa.com or call 202-667-7445. Include an order reference if relevant, but do not send passport numbers, card details, or document copies through the general inquiry form. Ask our team for submission instructions.
Duke’s Visas & Passports Inc.
1801 Columbia Rd NW, Suite 205
Washington, DC 20009
We may update this information as our services change. The date above identifies the latest revision.